Terms & Conditions

  1. Application
    These Terms govern the sale by O’Shea Office Supplies to you of Products for which you place an order that is accepted by us. Your acceptance of the Products shall be deemed to constitute acceptance of these Terms.
  1. Orders
    You can order anytime at www.osos.ie, by email at sales@osos.ie or by phone on 021 4876718. Our lines are open Monday to Friday 9.00am to 5.00pm. Although we aim to process all orders same day, if you order after 5.00pm or at the weekend please assume that delivery will be as if your order had been placed the next working day.

All orders placed by you are subject to acceptance by O’Shea Office Supplies. O’Shea Office Supplies reserves the right to revise prices, limit quantities, correct errors in its catalogue and refuse orders at its discretion.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product which was advertised at an incorrect price. Should we have fulfilled the order before discovering the error, we reserve the right to take back the goods and refund you the purchase price or charge you the correct amount.

  1. Delivery
    We aim, but do not guarantee, to deliver all orders the next working day, although certain items such as furniture may take longer. Orders placed Monday to Thursday will be delivered the next working day. Orders received on Friday will be delivered the following Monday and orders placed at the weekend will be delivered the following Tuesday. We will endeavour to advise the Buyer at time of order if this is the case. O’Shea Office Supplies cannot be held responsible for any consequential loss due to late or non-delivery.

Note that oversized or bulky items may require additional delivery time and some products are delivered to customers directly by the manufacturer. We will endeavour to inform you of extended delivery times at the time you place your order. In any case, O’Shea Office Supplies shall not be liable for any cost or damage caused by late or non-delivery of the Products. Any delay in delivery of the Products shall not give you a right to reject the Products or cancel your order. O’Shea Office Supplies reserve the right to deliver the Products in instalments.

Delivery times are between 8.00 am and 5.00 pm. We cannot specify an exact time when we will deliver. The delivery driver needs to obtain a signature for all parcels. 

  1. Payment
    All prices quoted by O’Shea Office Supplies are, except where otherwise stated, exclusive of Value Added Tax (“VAT”) and any applicable delivery charges. VAT will be charged at the rate prevailing on the date of despatch of the Goods along with any applicable delivery charges.


Payment is due in full for all Goods within 30 days of the date of each invoice issued by O’Shea Office Supplies. O’Shea Office Supplies has the right to set a different time limit within which a Buyer shall be required to pay for Goods.

If payment has not been made within the agreed upon timeframe, your account may be suspended.

Where the Buyer’s account has been suspended or cancelled, or if the Buyer’s credit limit is reached or exceeded O’Shea Office Supplies shall be under no obligation to accept any further Orders for Goods and O’Shea Office Supplies shall not be held to be in breach of its Delivery Promise.

  1. Returns
    You may return items within a 14 day period of the date the order was placed for a full credit. All unwanted goods for return must be unused, complete, and in as new condition and in their original and unmarked packaging. Once the goods have been received back into our warehouse and their condition checked, you will receive your credit. If they are not in a suitable condition, we reserve the right to refuse issuing a credit.

Products such as laptops, selected business machines and software (provided they are unopened and unused only) are excluded from our standard returns policy. Food and beverages, made-to-order and personalised items are also non-returnable at any time.

  1. Damaged, Missing or Faulty Items
    If any items are damaged or missing from your order, please contact us within 24 hours of your delivery on 021 4876718. We will the investigate your claim and if acceptable, either directly replace the item or issue a credit
  1. Warranty
    All products purchased through O’Shea Office Supplies benefit from the manufacturer’s warranty or guarantee, if any.

V1.1 03/08/207